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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Alaa Khaled Crafts.

Personal Information We Collect

When you contact us to place an order (via our website's email link or through WhatsApp), we collect certain information necessary to fulfill your order. This includes your:

  • Name
  • Email address
  • Phone number (WhatsApp)
  • Delivery address

How Do We Use Your Personal Information?

We use the personal information that we collect generally to fulfill any orders placed through the Site (including arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Information to:

  • Communicate with you regarding your custom order specifics via WhatsApp.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

We strictly protect your privacy. We only share specific delivery information (such as Name, Phone Number, and Address) with our trusted third-party courier and shipping partners in order to deliver your handcrafted goods to your location. We will never sell your personal information to outside parties.

Data Retention

When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at byalaakhaled@gmail.com.